OCR Level 4 NVQ in Customer Service

 The OCR Level 4 NVQ in Customer Serviceis aimed at the candidate working in a senior role within an organisation that treats customer service as a priority. The candidate does not have to be a line manager of other people or even have manager as part of the title, however they should hold a position that would allow them to influence decision making and shape how customer service is delivered inside or outside of the organisation.

These NVQs are work-orientated qualifications and are suitable for those who undertake Customer Service practices in their work. These are open to candidates of any age, of either gender and there are no entry barriers on grounds of race, creed or previous academic attainment or learning. 

At level 4 this qualification would be suitable for anyone working in the most Senior Customer Service roles in your business, and in any Industry

Key facts of this qualification

It is suitable for candidates who: 

• have a role that is clearly linked to customer service, for example, customer service managers, customer service team leaders or people who have significant responsibility for operations, staff and other resources
• may have a general management type job that includes some aspects of customer service
• are consultants or specialists who have responsibility for a particular aspect of the business which impacts directly on customer service, such as IT.
• Learners can take pre-defined routes or select a combination of units to suit their role
  

For more information about how we can help your business with this qualification please contact us

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