OCR Level 3 in Customer Service

The OCR Level 3 NVQ in Customer Serviceis aimed at candidates who will be delivering and managing service and will be accountable in the area of practice. Candidates will be working without direct supervisions or on their own, such as in a commercial customer service environment.

These NVQs are work-orientated qualifications and are suitable for those who undertake Customer Service practices in their work. These are open to candidates of any age, of either gender and there are no entry barriers on grounds of race, creed or previous academic attainment or learning. 

At level 3 this qualification would be suitable for anyone working in more senior Customer Service roles in any Industry

Key facts of this qualification

It is suitable for candidates who: 

• can influence what happens at work
• use the organisation’s rules and systems flexibly to deliver good service
• question the way things are done and suggest improvements
• have good communication skills and a wide knowledge of what to do, who to see and where to go to get things done for the customer
• are aware of the commercial or other pressures facing the organisation/business.

Learners can take pre-defined routes or select a combination of units to suit their role

For more information about how we can help your business with this qualification please contact us

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