NVQ Case Study - Louise Mercer

Name: Louise Mercer

Company: Bluebell Railway
NVQ: Level 2 Customer Service

Why did you join the NVQ programme at your workplace?

I am a mature person and have not had the opportunity to update my qualifications and this gave me the opportunity to do so while I go about my job and without having to go to college or night classes, 

Have you felt challenged and achieved your goals? What were these challenges and goals?

I do have problems with my sight and I have difficulty with my spelling. My Assessor, Mike, knows this and has been very helpful and supportive in addressing my needs.

How has the NVQ affected your confidence in your job?

The NVQ has helped to improve my confidence in the workplace.

What do you plan to do with your new skills?

I will use the skills that I have developed and the evidence provided from my NVQ to apply and hopefully move up to the next level at Bluebell Railway.