Management

Welcome to our Management NVQs

All businesses have Managers and we have a selection of Management NVQs for your people. However your Management team still has customers whether they are internal or external. So our Customer Service NVQs could also be an option. Some people might want to do both and really make a positive difference to your company and their CV!

We offer levels 2-4 in customer service. Level 2 is equivalent to 5 GCSE passes at A-C level and level 3 is the equivalent to 2 A Levels.

All Assessing is undertaken in the workplace and requires minimum disruption to the work day as the Assessor will watch observe and question the candidate as she/he goes about their day to day work. The Assessor will use their knowledge and experience to identify with the candidate which units are best suited to the individual's job role.

Our people will be in your company so we will ask if you want our assessors to wear our uniform, business dress. All Assessors are provided with ID cards.

All candidates will be supplied with a personalised portfolio and will have the full support of our team of professionals.

Employers will benefit from:

• Better Customer Service from employees

• Improved staff performance

• Increased skill levels

• Improvements in the quality of service

• More highly motivated staff

 Employees will benefit from:

• A clear understanding of responsibilities

• The opportunity to develop new skills

• The recognition and continued development of existing skills

• A Nationally recognised qualification and certificate and new skills

 Even More Good News

We are able to obtain Government Funding for the majority of Qualifications so enhancing your peoples skills and motivating your work force won’t cost you a penny!

 Please contact us to for more information

Here are the qualifications we would recommend for your business:

Team Leading Level 2
Management Level 3
Management Level 4 (not normally funded)
Management  Level 5 (not normally funded)
Business and Administration  Level 2
Business and Administration  Level 3
Business and Administration  Level 4
Customer Service Level 2
Customer Service Level 3
Customer Service Level 4