Level 2 NVQ in Customer Service

The OCR Level 2 NVQ in Customer Service is primarily aimed at candidates who undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing.


These NVQs are work-orientated qualifications and are suitable for those who undertake Customer Service practices in their work. These are open to candidates of any age, of either gender and there are no entry barriers on grounds of race, creed or previous academic attainment or learning. 

At level 2 this qualification would be suitable for anyone working in any Customer Service role and in any Industry

Key facts of this qualification

It is suitable for candidates: 

•  who have particular customer service and administrative job roles
• who are working in a customer service enviroment
• whose role is to provide service to customers
  

Learners can take pre-defined routes or select a combination of units to suit their role

Eligible for funding

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