Level 2 NVQ in Contact Centre Operations

These NVQs are designed to: reflect the work of individuals in the UK who are working in occupations that require interaction with customers via electronic methods; the management and operation of such facilities; recognition of skills and knowledge already acquired either through other qualifications or previous experience and learning.

Candidates should be working in a company whose main business is a Contact Centre or in the Contact Centre department of a company in other business areas. This could encompass both large enterprise and small or medium enterprise (SMEs).

The aim of these qualifications is to recognise the application of a range of skills and knowledge in the workplace, meeting employer workforce demands. The flexibility of these qualifications will enable individuals’ skills to be adapted for a specific job and employer requirement. These qualifications allow for flexibility and choice. Candidates and employers can identify the most appropriate units and levels of skills to meet their needs in the workplace and candidates can have a range of competences recognised at lower or higher levels than the base level chosen, where appropriate.

At level 2 this qualification would be suitable for anyone working in any Contact Centre role and in any Industry

Key facts of this qualification

• Suitable for all types of Contact Centre Staff
  
• Learners can take pre-defined routes or select a combination of units to suit their role
  
• Eligible for funding

For more information about how we can help your business with this qualification please contact us

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