Contact Centre

Welcome to our Contact Centre Qualifications

Business that operate Contact Centres have specific NVQs to chose from but as there are a variety of different job roles in a Contact Centre your choice of NVQ is not limited, we have provided a selection of NVQs that may be appropriate to your business at the bottom of the page or you can always contact us for further help and advice.

We offer levels 2-4 in customer service. Level 2 is equivalent to 5 GCSE passes at A-C level and Level 3 is the equivalent to 2 A Levels.

All Assessing is undertaken in the workplace and requires minimum disruption to the work day as the Assessor will watch observe and question the candidate as she/he goes about their day to day work. The Assessor will use their knowledge and experience to identify with the candidate which units are best suited to the individual's job role.

Our people will be in your company so we will ask if you want our assessors to wear our uniform, business dress. All Assessors are provided with ID cards.

All candidates will be supplied with a personalised portfolio and will have the full support of our team of professionals.

Employers will benefit from:

• Better Customer Service from employees
• Improved staff performance
• Increased skill levels
• Improvements in the quality of service
• More highly motivated staff

 Employees will benefit from:

• A clear understanding of responsibilities
• The opportunity to develop new skills
• The recognition and continued development of existing skills
• A Nationally recognised qualification and certificate and new skills

 Even More Good News

We are able to obtain Government Funding for the majority of Qualifications so enhancing your peoples skills and motivating your work force won’t cost you a penny!

 Please contact us to for more information

Here are the qualifications that could be appropriate to your business

Customer Service Level 2
Customer Service Level 3
Customer Service Level 4

Contact Centre Operations  Level 2
Contact Centre Professionals  Level 3
Contact Centre Professionals Level 4

Team Leading Level 2